Experience Terms & Conditions

Individual Booking

1. Booking & Payment

  • Full payment is required at the time of booking to secure your place.
  • Bookings are non-refundable unless otherwise agreed in writing.
  • You will receive a confirmation email once your booking is complete.

2. Cancellations & Refunds

  • Customer cancellations:
    • Within 14 days of purchase and provided the class is more than 14 days away: refund or reschedule offered.
    • More than 14 days before the class: no refund, however rescheduling is offered (subject to availability).
    • Less than 14 days before the class: no refund, however rescheduling may be offered and is at our discretion.
  • Organiser cancellations:
    • If the class is cancelled by the organiser due to illness, low numbers, or unforeseen circumstances, participants will be notified as soon as reasonably practicable and offered either a full refund or transfer to another date.
    • The organiser is not responsible for travel or accommodation costs.

3. Attendance & Late Arrival

  • Please arrive 5 minutes before the class start time.
  • Late arrivals may miss key safety instructions; participation may be refused without refund.
  • Participants must be at least 16 years old unless otherwise agreed.
  • Anyone under the age of 18 must be accompanied by a paying adult.

4. Health & Safety

Soap making and candle making involve materials such as sharp tools, hot wax, essential oils, and equipment that must be handled carefully.

  • All participants must follow the safety instructions provided by the tutor.
  • Wear the protective equipment provided.
  • The organiser is not responsible for injuries caused by failure to follow instructions.
  • Please inform us of any allergies (e.g., fragrance sensitivities, soy/paraffin allergies) before attending.

·       Medical Conditions & Pregnancy – If you are pregnant, nursing, or have any underlying health conditions (such as asthma, epilepsy, or high/low blood pressure), please consult a medical professional before using our products or participating in our experiences. Certain essential oils may not be suitable for specific conditions.

·       We reserve the right to refuse participation where we reasonably believe a participant's health, safety, or wellbeing, or that of others, may be at risk.

Please note that soap making is a practical, hands-on activity that involves quite a bit of stirring and mixing. Some stages can be physically demanding and require a steady hand and good manual control. If you have any concerns about your ability to participate comfortably, please get in touch before booking so we can discuss your needs. Assistance is available during the class.

5. Clothing & Personal Items

  • Wear comfortable clothing that you don’t mind getting messy.
  • Aprons are provided.
  • The organiser is not responsible for damage to clothing or personal belongings.

6. Behaviour

·      The organiser reserves the right to remove any participant whose behaviour is unsafe, disruptive, abusive, or intoxicated. In such circumstances no refund will be given.

7. Finished Products

  • Items made during the class are for personal use only.
  • If participants wish to sell candles or soaps commercially, they are solely responsible for ensuring compliance with all legal and regulatory requirements, including product safety, cosmetic assessments, CLP regulations, labelling requirements, and insurance.

8. Photography & Media

·      Photographs and videos may be taken during the class for promotional purposes. If you do not wish to appear in any images, please notify the tutor before the class begins and we will make reasonable efforts to accommodate your request.

9. Gift Vouchers

  • Vouchers are valid for 12 months from the date of purchase.
  • They can be cancelled and refunded to the purchaser within 14 days of purchase.
  • Vouchers are non‑refundable to the recipient and cannot be exchanged for cash.

10. Liability

Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by law.

The organiser is not liable for:

  • Loss or damage to personal property
  • Injuries caused by misuse of equipment or failure to follow safety instructions
  • Allergic reactions where relevant information was not disclosed in advance

11. Accessibility & Special Requirements

·      We aim to make our experiences as accessible as possible. Please contact us before booking if you have any accessibility requirements or require reasonable adjustments so we can discuss how best to support your participation.

12. Contact Details

For questions, cancellations, or booking changes, please contact:

·      Email: experiences@purelakes.co.uk or

·      Call on 01539 82299.